Return & Refund Policy

Rescheduling or Order Cancellation

To qualify for a refund, you must notify us at least 5 days prior to your scheduled delivery date.

Cancellations or rescheduling requests made less than 5 days before delivery will not be accepted and no refund will be issued.

Damaged or Defective Cake

Please inspect your cake immediately upon receipt.

If the cake arrives damaged or defective, take photos as evidence and contact our customer service within 2 hours of receiving your order.

Claims for compensation, remaking or refund will not be considered if we are notified after this time‑limit, which shall be deemed as successful acceptance of goods.

Additional Terms

No refund will be granted for failure to receive delivery due to customer‑related reasons, including change of mind, absence at delivery address or incorrect address provided.

For cases confirmed to be our responsibility, we may offer remedies at our discretion, including cake remaking, partial refund or full refund.